Documentation

Message+

Requires. Account Management with View to see the add-on. Account Management with Modify is required to enable or disable it.

Message+ adds native SMS text messaging to SecurityTrax. Email remains available, but Message+ gives your team a faster channel for appointment reminders, customer updates, and short operational messages.

Why you want it

  • Customers are more likely to see a text than an email when an appointment is coming up.
  • Your team can reduce phone-tag for quick confirmations and updates.
  • SMS usage is billed per message, so cost follows actual usage.

Before you enable it

Message+ requires your company to have its own Twilio account. Have these values ready before enabling:

Field Required? Type Validation Notes
Account SID Yes Text Required Comes from Twilio. Usually starts with AC.
Auth Token Yes Text Required Comes from Twilio. Treated like a password.
From Yes Text Must be an 11-digit phone number or a 34-character Twilio Messaging Service SID starting with MG This is the sending number or messaging service SecurityTrax uses.

Enable Message+

  1. Go to Admin → Account Management → Add-ons.
  2. Find Message+.
  3. Click Enable.
  4. Enter Account SID, Auth Token, and From.
  5. Click Confirm.

SecurityTrax saves the Twilio settings and turns on Message+ for the company.

Disable Message+

  1. Go to Admin → Account Management → Add-ons.
  2. Find Message+.
  3. Click Disable.
  4. Click Confirm.

Warning. Disabling Message+ stops new SMS sending from SecurityTrax. It does not delete historical messages or your Twilio account.

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