Customer Warranties
Requires. Administration Page; Customer Warranties - Full Control for changes.
The catalog of warranty plans your company sells. Each plan defines a length, what it covers, and how much it costs. When a customer buys a warranty, a per-customer record is created elsewhere — this catalog just maintains the list of available plans.
Getting here
- From Admin → Catalogs, click Customer Warranties.
- Or go directly to
https://portal.securitytrax.com/acme/admin/cms/customer-warranties.
Edit form
| Field | Required? | Type | Validation | Notes |
|---|---|---|---|---|
| Name | Yes | Text | 1–255 chars, unique | "Standard 3-Year", "Lifetime Parts", etc. |
| Length (months) | Yes | Number | ≥ 0 | 0 for lifetime. |
| Monthly price | Optional | Decimal | ≥ 0 | If the warranty is sold as a monthly add-on. |
| One-time price | Optional | Decimal | ≥ 0 | If sold as a one-time fee. |
| Coverage description | Optional | Text | — | What's covered. Shown to customers and on contracts. |
| Status | Yes | Select | Active / Inactive | Inactive plans stay on existing customers but don't appear on new sales. |
Related
- Equipment Return Reasons — the reasons used when processing warranty returns.
- Customer Equipment — equipment is what gets warrantied.