Documentation

MMRs

Requires. Administration Page; Monthly Monitoring Rates - Full Control for changes.

MMR stands for Monthly Monitoring Rate — the recurring amount your company charges a customer every month. The MMRs area is actually three related catalogs, accessible from tabs on the main MMR page:

  • MMRs — the top-level rate plans customers get assigned to (e.g. "Standard Residential — $29.99").
  • MMR Items — the individual revenue line items that make up an MMR (monitoring, financing, warranty, interactive services, etc.).
  • MMR Categories — the groupings that classify items (used for breakout reporting and the MMR picker filter).

If your company has the MMR breakout feature enabled, the customer's monthly rate is broken down by item — you'll see "Monitoring $20, Interactive $9.99" on the customer record rather than just a single total.

Getting here

  • From Admin → Catalogs, click MMRs. You land on the top-level MMR list with tabs for Items and Categories across the top.
  • Or go directly to https://portal.securitytrax.com/acme/admin/cms/mmrs.

MMR edit form (top-level rate plan)

Field Required? Type Validation Notes
Name Yes Text 1–255 chars, unique Appears in the rate dropdown on customer records.
Amount Yes Decimal ≥ 0 The monthly charge.
Category Optional Select An active MMR Category Used in breakout reporting.
Line items Optional Multi-row — Break the total into named items (monitoring, financing, etc.) — required if MMR breakout is enabled.
Effective date Optional Date — When this rate becomes available.
Status Yes Select Active / Inactive Inactive rates stay on existing customers but don't appear in pickers.

MMR Items tab

Each item has a name, default amount, category, item type (monitoring, financing, warranty, interactive, other), and an active flag. Items are the building blocks that MMRs reference.

MMR Categories tab

Categories are simple buckets — name and active flag. They group MMRs for breakout reporting and for the MMR picker filter rules.

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