Funding
Requires.
- Funding Details with View on the customer's location to see this tab.
- Funding Details with Create, Modify, or Delete to add, change, or remove fundings and their transactions.
Funding in the security-industry sense is selling a customer's recurring contract to a third-party financing partner ("funder") in exchange for an up-front payout. You get paid now for revenue you would have received over years of monthly monitoring. In return, the funder owns the right to the future monthly payments (with some caveats — holdbacks, clawbacks, and so on).
The Funding tab lists every funding record for this customer and lets you create new ones, edit existing ones, and record the transactions (payouts, holdbacks, chargebacks, reversals) tied to each.
Getting here
- Click Accounting → Funding in the customer's accounting sub-nav.
- Or navigate directly to
/customers/{id}/funding.
The Fundings list
Each funding gets its own card. The page heading reads "Fundings" with an Add Funding button on the right when you have create permission.
A card shows:
| Field | When it appears | What it shows |
|---|---|---|
| ID badge | Always | The funding's internal SecurityTrax ID. |
| Funder name | Always | The funding partner from the Funders catalog. Shows "No Funder" if no funder is set on the record (rare). |
| Progress status | If set | A badge showing where the funding is in your process — PENDING, READY, SUBMITTED, REVIEW, or COMPLETE. |
| Outcome | If set | A green badge showing how the funding ended up — PAID_IN_FULL, PARTIALLY_PAID, REJECTED, or NON_FUNDABLE. Blank while still in progress. |
| Amount Expected | Always | The expected payout the funder owes. |
| Net Received | Always | The sum of all transactions on this funding (what's actually come in net of clawbacks). |
| Remaining | Always | Expected minus received — what's still outstanding. |
| Date Expected | If set | When the payout is anticipated. |
| Reason Funder Selected | If set | Reason code from your company's funder-reason catalog. |
| Grade / Info | If set | A short free-text field for any extra grade or note your funding team uses. |
| Notes | If set | The full note field, shown only when filled. |
| Transactions | Always | The list of transactions on this funding (see Transactions below). |
If there are no fundings on the customer yet, you'll see "No fundings for this customer." in place of the cards.
Adding a funding
Click Add Funding at the top of the page. A modal opens with the form below.
| Field | Required? | Type | Validation | Notes |
|---|---|---|---|---|
| Funded By | Yes | Select | One of your active funders | Picks the funding partner from the Funders catalog. |
| Funding Type | Yes | Select | One of your active funding types | The category of funding. |
| Reason Funder Selected | No | Select | One of your active funder reasons | Optional reason code. |
| Funding Status | Yes | Select | PENDING / READY / SUBMITTED / REVIEW / COMPLETE | Defaults to PENDING for new fundings. |
| Outcome | No | Select | PAID_IN_FULL / PARTIALLY_PAID / REJECTED / NON_FUNDABLE | Set once the funding closes. Leave blank while in progress. |
| Amount Expected | No | Number (currency) | −99,999.99 to 99,999.99 | The expected payout from the funder. |
| Date Expected | No | Date picker | — | When you expect the funder to pay. |
| Grade / Info | No | Text | Up to 255 characters | Short free-text field for grade or info shorthand. |
| Notes | No | Long text | — | Internal commentary. |
Click Save to create the funding. The new card appears in the list.
Editing or deleting a funding
Each card shows Edit and Delete buttons (when you have the matching permission).
- Edit opens the same modal with the funding's values pre-filled. Change what you need and save.
- Delete asks you to confirm: "Delete this funding and all of its transactions? This cannot be undone." Confirming removes the funding and every transaction attached to it.
Warning. Deleting a funding cascades to its transactions. There's no separate "keep transactions" option. If you only want to undo a single transaction, delete the transaction instead — see Transactions per funding below.
Transactions per funding
Each funding card has its own Transactions section listing every payout, reversal, holdback, or clawback recorded against it.
A transaction row shows:
- Type — the transaction type from the funding-transaction-types catalog (e.g. payment, chargeback, reversal).
- Date — when the transaction happened.
- Amount — positive for payments in, negative for clawbacks/reversals out.
- Reference — optional external reference (a check number, batch ID, funder confirmation code).
- Note — optional commentary.
If a funding has no transactions yet, you'll see "No transactions on this funding."
Adding a transaction
Click Add Transaction on the funding card. A separate modal opens.
| Field | Required? | Type | Validation | Notes |
|---|---|---|---|---|
| Transaction Type | Yes | Select | One of your active transaction types | Picks the kind of transaction. |
| Transaction Date | Yes | Date picker | Valid date | When the transaction happened. |
| Amount | Yes | Number (currency) | −99,999.99 to 99,999.99 | Use a negative amount for clawbacks, reversals, or any outbound flow. |
| Reference | No | Text | Up to 255 characters | External reference — check number, batch ID, funder confirmation. |
| Note | No | Long text | — | Internal commentary. |
Click Save to record the transaction. The funding card's Net received and Remaining totals update.
Editing or deleting a transaction
Each transaction row has Edit and Delete buttons.
- Edit opens the modal pre-filled with the transaction's values.
- Delete asks you to confirm: "Delete this transaction? This cannot be undone." Confirming removes that single transaction; the funding stays.
Status vs. Outcome
These are two independent axes:
- Status tracks where we are in the process — is the funding still being prepped, already sent, under review at the funder, or finished?
- Outcome tracks how it ended — paid in full, partially paid, rejected, or determined non-fundable.
A funding with Status = COMPLETE and Outcome = PARTIALLY_PAID means it's done but you only got part of the expected amount. A Status = SUBMITTED with no Outcome yet means you're waiting on the funder's decision.
Why funding matters day-to-day
- Sales reps want to know whether a customer's contract was funded because it often affects their commission payout (sold + funded = bigger payout than sold alone).
- Collections needs to know if a customer is in their clawback window — cancelling early often means owing the funder back money.
- Customer service occasionally needs to tell a confused customer "We don't bill you directly anymore — the funder bills you" or the reverse.
- Accounting tracks funded amounts as revenue received and clawbacks as revenue reversed.
Funding vs. billing
Funding is orthogonal to billing. A funded customer is still billed monthly — the question is who's collecting those bills:
- Funded customer, funder bills directly. The funder invoices and collects from the customer each month.
- Funded customer, you bill on behalf of the funder. You invoice the customer, collect, and remit to the funder (minus your service fee). SecurityTrax continues to generate invoices normally.
Your company's arrangement with each funder determines which mode applies. Ask your admin if you're not sure.
Related
- Accounting — Transactions — the main accounting landing.
- Invoices — the monthly charges that may or may not generate depending on funding arrangement.
- Payables — commission and bonus payouts often depend on funding status.
- Funding Entries (company-wide) — every funding across every customer.
- Funders — the catalog of funders your company works with.