Documentation

Monitoring Companies

Requires. Monitoring Companies - Full Control.

Monitoring companies (also called central stations) are the 24/7 operations that watch your customers' alarm signals and dispatch responders when alarms trigger. SecurityTrax stores the list of monitoring companies you work with, the integration settings for each, and the account-number blocks each has assigned to you for issuing to new customers.

The heading is "Monitoring Companies".

Getting here

  • From the Admin index, click Monitoring Companies in the Organization section.
  • Or navigate directly to https://portal.securitytrax.com/{your-company}/admin/monitoring-companies.

The monitoring companies list

Each row is one monitoring company you've configured. Columns include name, monitor type (ADT, Brinks, Affiliated, Rapid Response, etc.), and active status.

Click a monitoring company's name to edit it. Click + New Monitoring Company to add one.

Creating or editing a monitoring company

Common fields

All monitoring companies share these fields:

Field Required? Type Notes
Name Yes Text Unique. Displayed throughout SecurityTrax.
Monitor type Yes Select Drives which integration-specific fields appear below. See Monitor types below.
Active Yes Checkbox Inactive companies drop out of pickers on new customer connections.
In-house No Checkbox Set if your company IS the monitoring company (you operate your own central station).

Monitor types

SecurityTrax ships integrations for these monitor types, each with its own configuration fields:

  • ADT
  • Affiliated Monitoring
  • API (generic)
  • Bold (Bold Technologies)
  • CMS (Central Monitoring Services)
  • COPS (COPS Monitoring)
  • Guardian
  • MAS (Moni Automation Systems)
  • Monitronics (Brinks)
  • Safelink
  • Stages

Picking a monitor type reveals that integration's configuration fields — API credentials, SFTP paths, receiver numbers, dealer IDs, whatever the integration needs. The specific fields vary per monitor; follow the labels and tooltips on the form.

After entering credentials and clicking Save, SecurityTrax validates them against the provider. If valid, the integration starts syncing per its normal schedule. If invalid, you see a specific error — usually the provider's response text.

Default account number for the monitoring company

Some integrations support pre-allocating an account number for the next customer created on this monitor. Fill in the relevant default(s) as documented per-provider.

For ADT-specific configuration (credentials, PreCheck, behavior toggles, default values, e-contract templates, equipment mapping, and blacklists), see ADT.

Account Number Blocks

Requires. Monitoring Companies - Full Control.

Account number blocks are ranges of account numbers the monitor has assigned to you to issue to your customers. SecurityTrax tracks what's been used and what's available so when you connect a new customer, the next available number is picked automatically.

Open a monitoring company. Existing blocks appear below the main monitoring-company setup section. Click New Account Number Block above the Account Number Blocks card to add one; new and edited blocks open in a modal.

Block list columns

Column What it shows
Start Number First account number in the range, including any shared prefix. Active blocks show this value as the edit link.
End Number Last account number in the range, including any shared prefix.
Next Assigned The next account number SecurityTrax will assign from the block.
Remaining How many account numbers are still available in the block.
Receiver Number The receiver number returned for customers assigned from this block.
Flag Optional routing flag for 2-Way Voice behavior.
Active Whether SecurityTrax can still assign numbers from the block. Inactive blocks remain visible but cannot be opened for edit.

Add new blocks when the monitor gives you a new account-number range or when an existing block is running low.

Form fields

Field Required? Type Validation Notes
Start Number Yes for create and unlocked edit Text Must be compatible with End Number: same length, same shared prefix if the range is alphanumeric, and a lower numeric ending value. Example: RX0001. SecurityTrax stores RX as the prefix and 0001 as the first assignable number. Locked after any number has been assigned from the block.
End Number Yes for create and unlocked edit Text Must be compatible with Start Number and greater than it. Example: RX9999. Locked after any number has been assigned from the block.
Receiver Number Yes for create and unlocked edit Text Required. This is returned for customers whose account number falls inside the block. Locked after any number has been assigned from the block.
Flag No Select One of --, 2-Way Voice True, or 2-Way Voice False. Leave blank unless this block should only serve customers with a matching 2-Way Voice setting.
Active Edit only Checkbox Active blocks can be turned inactive. Inactive blocks cannot be reactivated from the modal. New blocks are created active.

Step-by-step: adding a new account number block

  1. From the monitoring company's edit page, find the Account Number Blocks section below the main setup section.
  2. Click New Account Number Block above the Account Number Blocks card.
  3. Enter Start Number, End Number, and Receiver Number.
  4. Choose a Flag only if this range is restricted to a specific 2-Way Voice setting.
  5. Click Save. The block appears in the list and starts feeding new-customer account-number assignments.

Editing existing blocks

Click an active block's Start Number to edit it. If no numbers have been assigned from the block yet, you can update the range, receiver number, flag, and active status.

Heads up. Once SecurityTrax has assigned at least one number from a block, the range, receiver number, and flag are locked. You can only turn the block inactive.

If the block is inactive, its Start Number is shown as plain text instead of a link. Inactive blocks cannot be reactivated from this screen.

Step-by-step: swapping a customer from one monitor to another

Monitoring-company changes on an existing customer happen on the customer's Connections tab, not here. The Monitoring Companies admin page is for defining and configuring monitors — not for moving individual customers.

However, you'll come here first if:

  1. The new monitor doesn't exist in your catalog yet — add it as a new monitoring company.
  2. You need to add account-number blocks for the new monitor.
  3. You need to confirm integration credentials are working.

Only after the new monitor is set up here do you move individual customers to it via the Connections tab.

Non-obvious behaviors

  • Monitor type is immutable after first save. Once a monitor is configured against ADT or Brinks, you can't change it to a different type. Create a new monitoring company if you need a different type.
  • Integration failures don't block save. SecurityTrax still saves your configuration even if credentials are rejected — the error is shown as a warning. The connection simply won't work until credentials are valid.
  • Some monitors have per-customer quirks. ADT has mandatory ADT# and MAN/Site# fields on each customer. Brinks has e-contract credentials per user (on Connected Accounts). Your admin should document any per-monitor workflow quirks for your team.
  • Some fields may be read-only. If you need to change a monitoring-company setting that is not editable, contact SecurityTrax support with the monitor name and the value that needs to change.

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