Documentation

Twilio (SMS)

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Twilio powers all SMS messaging in SecurityTrax — appointment reminders, two-factor authentication codes, and message campaigns.

Prerequisites

  • A Twilio account.
  • Your Account SID and Auth Token (found on the Twilio console dashboard).
  • A Twilio phone number or Messaging Service SID.

Setup steps

  1. Navigate to Admin > Integrations > SMS (Twilio).
  2. Check Enabled to activate SMS messaging.
  3. Enter your From number (11-digit phone number like 18015551234) or Messaging Service SID (starts with MG).
  4. Enter your Account SID and Auth Token from the Twilio Console.
  5. Optionally, enter API Key SID and API Key Secret for more granular access control (see Twilio API Keys).
  6. Click Save.

Field reference

Field Description
Enabled Enable or disable Twilio SMS messaging for this company.
From The phone number or Messaging Service SID that SMS messages are sent from. Must be 11 digits or a 34-character SID starting with MG.
Account SID Your Twilio Account SID, found on the console dashboard.
Auth Token Your Twilio Auth Token, found on the console dashboard.
API Key SID Alternative authentication — a Twilio API Key SID.
API Key Secret Paired with the API Key SID for alternative authentication.

Troubleshooting

  • SMS messages not sending — Verify the From number is a valid Twilio number with SMS capability. Check your Twilio account for any suspended services.
  • "Invalid credentials" — Re-enter your Account SID and Auth Token. They may have been rotated in the Twilio console.

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