Documentation

Logging In

This page covers how to sign in to SecurityTrax, what you'll see on the login screen, and how to recover if something goes wrong. Everyone with a SecurityTrax account uses the same login flow — there's no separate admin entry point.

Before you start

You'll need two things:

  • Your SecurityTrax URL. This is a company-specific web address that includes your company's profile name, for example https://portal.securitytrax.com/acme. Your account manager or your company's SecurityTrax administrator provides this the first time you're set up. Bookmark it.
  • Your credentials. Either a username and password that your administrator created for you, or — if your company uses single sign-on (SSO) — your normal corporate login.

Log in with a username and password

  1. Open your SecurityTrax URL in a web browser. You'll land on the Log In screen.

  2. Fill in the form:

    Field Required? Type Validation Notes
    Username Yes Text Cannot be blank Auto-focuses when the page loads. Case-sensitive.
    Password Yes Password Cannot be blank Use the eye icon on the right of the field to toggle visibility while you type.

  3. Click Log In.

  4. On success you're taken to your home page — usually the Home dashboard, or to whichever page you were trying to reach before you were asked to sign in.

Note. The login form does not have a "Remember me" checkbox. Your session lasts until you log out, close the browser, or your company's session timeout is reached.

Sign in with single sign-on (SSO)

If your company has configured one or more identity providers (Okta, Azure AD, Google Workspace, etc.), you'll see an OR divider below the password field with one or more Sign in with <provider> buttons.

  1. Click the button that matches your corporate identity provider.
  2. Complete your normal corporate login (and any multi-factor step your company enforces).
  3. You're redirected back to SecurityTrax and signed in automatically.

Tip. If your company uses SSO, you don't need to remember a separate SecurityTrax password — your identity provider handles authentication. Leave the username/password fields blank and click the SSO button instead.

If you don't see an SSO button, your company isn't using SSO; use the username and password flow above.

Troubleshooting

"These credentials do not match our records."

The username or password you entered is incorrect. Check for typos, verify the caps lock key, and try again. If you're certain the password is right but it still fails, your administrator may have reset it — contact them.

"Too many login attempts. Please try again in N seconds."

After 10 failed login attempts for the same username, SecurityTrax temporarily locks out further attempts for that account. The exact wait time is shown in the error message. Wait until the timer expires and try again, or contact your administrator if you think you're locked out in error.

Heads up. The lockout is per username, not per browser. Logging in from a different device or incognito window won't bypass it.

"You must change your password before you can access the portal."

Your administrator has flagged your account with a forced password change — this happens after a password reset, on first login, or on a periodic expiration schedule. When you see this message:

  1. You're automatically redirected to the Change password screen.
  2. Enter your current password and a new one.
  3. Save. You're returned to SecurityTrax, now signed in.

This prompt does not apply to users who sign in via SSO — your identity provider controls the password lifecycle in that case.

"I forgot my password."

There is no self-service password reset link on the login page today. To get a new password, contact your administrator (or SecurityTrax support if you are the administrator). They can issue a new password and mark your account for a forced change on next login so you can set your own.

Warning. Never share your SecurityTrax password with anyone — not even SecurityTrax support. Support staff will reset your password directly rather than ask for it.

"I'm not sure what my SecurityTrax URL is."

Your SecurityTrax URL is unique to your company. If you can't find it:

  • Check your welcome email from SecurityTrax.
  • Ask your company's SecurityTrax administrator.
  • If your company uses SSO, check your identity provider's app catalog — SecurityTrax is usually listed there.

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