Customer Cancel Reasons
Requires. Administration Page; Cancelation Reasons - Full Control for changes.
The list of reasons available when cancelling a customer. Consistent reasons make cancellation reporting meaningful — you can answer "why are we losing customers?" only if everyone picks from the same list.
Getting here
- From Admin → Catalogs, click Customer Cancel Reasons.
- Or go directly to
https://portal.securitytrax.com/acme/admin/cms/customer-cancel-reasons.
Edit form
| Field | Required? | Type | Validation | Notes |
|---|---|---|---|---|
| Name | Yes | Text | 1–255 chars, unique | The reason as it appears in the cancellation dropdown. |
| Category | Optional | Select | One of: Involuntary, Voluntary, Other | Rolls up for reporting. |
| Status | Yes | Select | Active / Inactive | Inactive reasons stay on historical records but don't appear on new cancellations. |
Related
- Customer Home — cancellation is initiated from the customer's main page.
- At Risk — often the final step of an at-risk incident is an actual cancellation, with a reason from this list.